Refund policy

Refund Policy

Last Updated: August 2026

Thank you for shopping with Alvaree. We want you to have a smooth shopping experience. Please read our refund policy carefully.

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective upon delivery.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The return request is made within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All original packaging, tags, manuals, and accessories must be included.
  • Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging.
  • Products showing signs of use.
  • Personalized or custom-made products (unless defective).

3. Refund Process

Once your returned item is received and inspected:

  • You will receive an email or WhatsApp confirmation regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days.

4. Refund Method

  • Prepaid Orders: Refunds will be credited to the original payment method.
  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or UPI after receiving your bank/UPI details.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos or videos of the product
  • Photos of the package (if applicable)

We will arrange a replacement or issue a full refund after verification.

6. Order Cancellation

  • Orders can be cancelled before they are shipped for a full refund.
  • Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if eligible.

7. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), Alvaree will bear the return shipping cost.

For any other approved return, the customer may be responsible for the return shipping charges.

8. Contact Us

For return or refund requests, please contact us:

Email: balajiclothingsofficial@gmail.com 

Note: Alvaree reserves the right to refuse returns or refunds that do not meet the conditions stated in this policy.